GENERAL TERMS AND CONDITIONS
These general terms and conditions are signed between:
the first party: Gillet-Mertens SPRL, whose trade name is "Series Forever", with address at Route de Hamoir 45 - 4190 Xhoris – Belgium. Company number 0643.489.486 - VAT number BE643.489.486
and, the second party, the people called "the Customer", wishing to make a purchase on our website www.seriesforever.com or directly in our store.
For more information, you can contact us by phone on 0032 (0) 493139346 and by email: firstname.lastname@example.org
Clicking on the icon "I accept the general conditions of sale" means that you accept these terms and conditions of sale.
These terms and conditions may be modified at any time. The change will be notified to the customer when they log in.
The order and the work in the workshop are undertaken subject to Gillet-Mertens SPRL's right to refuse them, due to a wrong indication of price, definitive unavailability of articles, suspicious buyer, failure to pay in previous orders, etc.
The customer is solely responsible for the details it provides. In the event of an error in the communication of the delivery details, Gillet-Mertens SPRL will not be held liable.
In accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, you have the right at any time to access and rectify these data and the right of opposition if you no longer wish to be informed about our activities.
All our prices are exclusive of shipping costs. Prices excluding VAT and VAT included will be clearly indicated. Our prices can be modified at any time and without prior notice.
Prices displayed can only be guaranteed for articles in stock. If the price for a part ordered but not in stock should change, Gillet-Mertens SPRL undertakes to notify the customer as soon as possible. The latter will be able to cancel the order.
AVAILABILITY AND DELIVERY TIME
If the article is unavailable or the availability time is extended after the order has been placed, Gillet-Mertens SPRL will alert the customer as soon as possible, informing the same when the part will be available. Most products are available within 6 to 7 working days. Special products may take longer. The customer can choose to keep the order or cancel it. If they cancel, the customer will be automatically reimbursed.
Save an agreement expressly signed between the two parties, our bills are payable in cash without any discount whatsoever. On-line orders are payable on placement of the order. Orders in the store are payable in cash. No discount will be given.
Any bill not paid at its maturity generates interest of 1% per month payable automatically and without notice. In addition, the customer will be liable, automatically and without notice, to pay a lump sum fixed at 15% of the amount of the bill with a minimum of €50.00, as damages and interest. In the event that legal proceedings are necessary, the resulting costs will be borne by the client.
Gillet-Mertens SPRL undertakes not to keep the payment data and to use only secure and encrypted payment systems.
TAXES AND CUSTOMS DUTIES
The applicable VAT rate is 21% according to Belgian law.
People buying with a VAT number must encode it in their customer account. Once the order has been confirmed and paid, no further changes to its details will be accepted. The VAT number is accepted subject to verification.
For customers outside the Euro zone, the delivery address determines the applicable VAT rate. If a VAT rate of 21% is applied, it will be refunded only on proof of the affixing of the customs stamp on the order or bill document. This document must reach us within 2 months of the shipment date.
Any order placed on the website and delivered outside Belgium may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an article are payable by the customer and the responsibility of the same. For delivery in countries not in the European Union VAT zone, the VAT rate of 0% will apply. The purchaser will pay the charges due in its country.
Ownership of the goods or restitution of the property delivered to the workshop is acquired by the purchaser only when it has paid the price in full, in principal, interests and costs.
New parts: the guarantee against any manufacturing fault is the same as our suppliers and is limited to a maximum of one year. It runs from the bill issuing date. The guarantee shall not apply for visible defects. Defects and deteriorations caused by natural wear, by an extraneous accident, by negligence, by inappropriate use, by incorrect assembly, by lack of maintenance, are also excluded from the guarantee.
The guarantee will only be granted after the part has been examined by our supplier. The costs of return to our head office (via our carrier) are charged to the customer but will be reimbursed (only for countries in continental Europe) as soon as the fault is acknowledged as covered by the guarantee. If a customer ships the goods on its own account, via its carrier, the costs will be exclusively payable by it. For any other country, the carriage charges will be payable by the customer, who is free to choose its own carrier.
Second-hand parts / "New old stock": the part is delivered in working order, after we have taken care of its checking. The customer agrees that this merchandise is not covered by any other guarantee, unless otherwise stated in the part's description. Photos of the parts are available on request.
Workshop works: all our works are guaranteed. The guarantee is valid for three months. This guarantee is expressly limited on the one hand to the adjustment of the work executed, on the other hand, to the replacement of our supplies, but subject to conditions we have previously acknowledged: either a defect in our work, or that our suppliers acknowledge a manufacturing defect in the parts they delivered to us. The making good of our work, the replacement of our supplies and any repairs can only be done in our workshops. In the event of an incident or an accident, no dismantling of the guaranteed works can be done without our intervention. We shall not be held liable if, on our intervention, parts of the customer are damaged, not due to our fault but due to disrepair, wear or a fault.
We do not guarantee works that have not been finished following the customer's request, or that have been executed with parts provided by the customer, or works of a "customer urgency" nature with a time requirement that does not enable us to carry out a repair of "normal" quality.
We will not be held liable for direct or indirect damages that may result from defective workmanship (supplier's or our's), defects in materials or construction, manufacturing defects. By accepting this, our customers expressly waive any claim on this account.
The maximum pecuniary penalty that may be incumbent on us in the event of defective workmanship (supplier's or our's), defects in materials or construction, manufacturing defects, is the return of the amount of the invoice received by us from our customers. By accepting this, our customers expressly waive any additional claim on this account.
We will not be liable for the breakage of parts delivered or mounted in our workshops. These have undergone either checks at the manufacturer (new parts) or visual checks (during workshop work, for used parts, "new old stock" parts). As these checks are of a "non-destructive" type, they cannot provide information on the structural defects of the material in the body of the part and do not permit an assessment of the extent to which this part has reached its fatigue limit.
Our guarantee and that of our suppliers cease when our supplies or works have been damaged by causes unrelated to our services and in any case by: a lack of normal maintenance, if the vehicle has been used off road ( except for parts designed for this purpose), by improper assembly or improper use.
The guarantees, whatever they are, only apply, first, to our direct customers and, second, if the bill relating to the supply or works has been paid in full on its maturity.
The application of the guarantee does not cause a new period to run.
When parts are in stock, your parcel will usually be shipped within two working day after receipt of your payment (except public holidays or closing of the company). When parts are not in stock, the approximate shipping time will be communicated to you as soon as possible.
The goods travel at the risk and peril of the buyer even for FRANCO deliveries. Our shipping costs include insurance covering the value of the package. A tracking number will be provided for each shipment.
A damaged shipment must be indicated on the carrier's delivery note. Photos of the damaged package (box and goods) must be received within 24 hours of receipt of the package.
In the event of a problem, the transport company is solely responsible.
The delivery times given to customers are indicative and in no case can Gillet-Mertens SPRL be held liable for any delays in delivery. The delivery times for the main cities in your country are available HERE
RIGHT OF WITHDRAWAL
The European Consumer Protection Directive 2011/83 / EU authorises European consumers to cancel their order in one of our webshops within 14 days or within 7 days for an order in the store.
The goods must be in their original packaging intact and must not have been assembled. The final agreement to take back the goods will only be effective once the goods are in our possession and after we have checked the condition of the contents and the packaging. The return costs are payable by the customer.
No workshop work will be subject to the right of withdrawal after the service has been fully performed or execution has begun. By signing or by the written acceptance of the work order, the customer accepts the loss of its right of withdrawal
The customer must, in writing, before the expiry of the withdrawal period, inform Gillet-Mertens SPRL of its decision to withdraw from the contract. The goods must be returned within 14 days of the notification date of the withdrawal. After this time, no goods will be taken back, except if an agreement is signed in writing by both parties. The customer must keep proof of the return, which means that the items are returned by registered post or by another means specifying the date of sending.
"Made-to-order" or customised goods will not be taken back or exchanged.
A lump sum of 5 euros excluding VAT will be deducted from the amount to be reimbursed in order to contribute to the administrative costs.
Any claim (except those relating to delivery see "transport" article) concerning the conformity of goods delivered or services provided must be sent to us in writing within 7 days of the receipt of the goods or the provision of the service.
No claim concerning the goods and / or work will be accepted when the goods and / or the object of the work have been handled, mounted or repaired by a customer or a third party.
The relationships between parties are governed by Belgian law. The courts of the district in which our company is established have sole jurisdiction in the event of a dispute.
Tribunal de commerce de Liège
Palais de Justice – Annexe sud
Place Saint-Lambert 30/003
Phone : 0032(0)4/222.72.22
The reduction or the cancellation of work in the workshop by the purchaser automatically entails the billing of the part of the costs already committed for the execution of the work and the loss of the deposit already paid.
The amount in your favour will be refunded in the form of a voucher to be deducted from your next order, or refunded via the means of payment used for your order. The refund will take place within 14 days of the right of withdrawal (if the goods have not yet been shipped) or within 14 days of the date of receipt of the return of the goods on our premises.
A lump sum of 5 euros excluding VAT will be deducted from the amount to be reimbursed in order to contribute to the administrative costs. (see paragraph right of withdrawal).
Gillet-Mertens SPRL will not be responsible for the total or partial non-performance of its obligations under this contract if this non-performance is caused by an event constituting force majeure, which include the presence of computer viruses, disruption or total or partial strike of postal services and means of transport and / or communications, flood, fire. Cases of force majeure will be considered to be events fulfilling the criteria fixed by case law.
In the event of a force majeure event, Gillet-Mertens SPRL will notify the client within five business days of the occurrence of this event.
The customer has the right to speak and share the links of www.seriesforever.com provided that this is done in a lawful and fair manner, without damaging the reputation of the company and without misuse. We reserve the right to remove these links at any time. If we ask the customer to remove a link to our Website, this must be done immediately.
Gillet-Mertens SPRL undertakes to implement the legal safety measures to protect customer data. If our databases are hacked, SPRL Gillet-Mertens undertakes to inform all its customers.
Bank transactions take place on a secure payment platform.
The information requested from the customer is necessary for the processing of its order, and may be communicated to the contractual partners of the company (accountants, lawyers ...). These data are confidential and will never be transmitted for commercial purposes.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The rights on the Website and the Content are protected by international copyright law as well as by any other national law relating to copyrights and databases.
If one or more provisions of these general conditions of sale are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent jurisdiction, the other stipulations will retain their full force and all their scope.